The DGFT has issued Trade Notice No. 20/2022-23 dated October 31, 2022 regarding the ICEGATE Helpdesk for redressal of RODTEP related grievances.
Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under the RODTEP Scheme, the mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at icegatehelpdesk@icegate.gov.in. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up.
In case the RODTEP grievance continues, the exporter may approach the higher authority at email: jsdbk-rev@nic.in
The Trade Notice can be accessed at: https://content.dgft.gov.in/Website/dgftprod/081063a7-7453-4dfa-9831-67917f528cd8/TN%2020.pdf
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