The Income Tax Department has issued Frequently Asked Questions (“FAQ’s”) dated October 21, 2022 on the filing of various Income Tax Returns.
ITR- 1
Question 1: Taxpayer getting error “SOMETHING WENT WRONG”
Resolution: Please update the profile completely & then start new filing (ONLINE) Or, please edit and update Area/ City/ Locality under contact details and confirm and try filing ITR using draft file in Online or Offline.
Question 2: After login Taxpayer found all the slabs ” personal details/gross deduction/taxpayer/total tax liability etc.. I found greater variations in total tax liability, but I couldn’t edit any thing other than personal details.
Resolution: Kindy try again after clearing the cookies and cache memories and Start new filing for online mode.
ITR- 2
Question 1: Submit button not working under proceed to verification.
Resolution: Please update the profile completely & then start new filing (ONLINE) Or, please edit and update Area/ City/ Locality under contact details and confirm and try filing ITR using draft file in Online or Offline.
Question 2: Some thing went wrong, please try again.
Resolution: Please update the profile completely & then start new filing (ONLINE) Or, please edit and update Area/ City/ Locality under contact details and confirm and try filing ITR using draft file in Online or Offline.
ITR- 3
Question 1: Due to some technical error not able to process your request please try again if error persist quote error number ITD-EXEC-2003 when you contact customer care for quick resolution.
Resolution: Do not use special characters such as (~, @, #, $, %, ^, &, *. (,),”, ë, ã) and double spaces. In addition, during filing of form copying and pasting of content from one field to another is prohibited.
Question 2: Schema error occurred while submitting your form please try later.
Resolution: Please download the latest utility from portal and try again filing return or start new filing in Online to resolve this.
ITR- 4
Question 1: While submitting ITR form proceed to validation button is not working.
Resolution: Kindy try again after clearing the cookies and cache memories and Start new filing for online mode.
Question 2: Due to some technical error not able to process your request please try again if error persist quote error number ITD-EXEC-2003 when you contact customer care for quick resolution.
Resolution: Do not use special characters such as (~, @, #, $, %, ^, &, *. (,),”, ë, ã) and double spaces. In addition, during filing of form copying and pasting of content from one field to another is prohibited.
ITR- 5
Question 1: While file ITR- 5 the taxpayer getting error Access Denied
Resolution: Kindy try again after clearing the cookies and cache memories and Start new filing for online mode.
ITR- 6
Question 1: Invalid hash value identified, modification to ITR details outside utility is not allowed
Resolution: If you are using Windows OS 8/8.1, MS office version 2016/ 2013 /2010, then kindly follow the given steps:
- Install.Net3.5Framework (https://www.microsoft.com/en-in/download/details.aspx?id=21)
- Restart the System
- Download fresh Excel Utility and try to generate the XML.
- To enable .Net Framework, Go to Control Panel ⇒ Programs ⇒ Programs and Features ⇒ Turn Windows features on or off ⇒ Select the .NET Framework 3.5 (includes.NET2.0and3.0) checkbox, select OK and Restart the System.
- Download fresh Excel Utility and try to generate the XML.
The Complete FAQs can be accessed at: https://www.incometax.gov.in/iec/foportal/sites/default/files/2022-10/Click%20Here_2.pdf
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