The Income Tax Department issued Format dated January 24, 2022 for sharing queries on helpdesk E-mail IDs.
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Sr. No |
Information | Details |
Help |
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Details of the Person facing problem |
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1. |
Grievance ID |
Mention Grievance ID, if already raised at e-fling portal |
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| 2. |
Name of the Person |
Mention name of the person who can explain the issue, if contacted by helpdesk team |
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3. |
Contact Number of the Person |
Mention Contact number of the person who can explain the issue, if contacted by helpdesk team |
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| 4. |
Email ID of the Person |
Mention email ID of the person where the response can be sent |
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Details of Problem faced |
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5. |
PAN of Taxpayer | ||
| 6. |
User ID at e-filing portal. Of Chartered Accountant |
ARCA……. |
CA Login ID of CA |
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7. |
AY |
Assessment Year or Financial Year. Mention AY or FY or General, if unrelated to Year |
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| 8. |
Name of the Form |
Form 3CA-3CD / Form 3CB-CD/ ITR Form No. (Online) or ITR Form No. (Offline) |
Mention Form No. or ITR or functionality in which you are facing issue. ITR (Online) or ITR (Offline) |
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9. |
Details of the Problem faced |
Mention detailed descriptio n of the issue being faced by you in filling, filing Form /ITR or using that functionality |
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| 10. | Screenshot |
Attach screenshots wherever you are facing errors containing error messages |
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11. |
JSON |
Attached/ Not Attached |
Attach JSON, if relevant (For faster resolution it is advised to attach JSON) |
Source from: https://www.incometax.gov.in/iec/foportal/sites/default/files/2022-01/Click%20Here_3.pdf